Grievance Support
Electra is committed to a safe, transparent, and accountable recruitment environment. If you have a concern — at any stage of your recruitment or employment journey — we are here to listen, review, and act responsibly.
How We Handle Grievances
Every concern submitted through Electra's channels is treated with the following principles:
Confidentiality
All grievances are handled with strict confidentiality. Your identity is protected throughout the process.
Fairness & Impartiality
Every complaint is reviewed objectively without bias, ensuring a fair and balanced assessment.
Non-Retaliation
Reporting a grievance in good faith will never result in any form of retaliation or negative consequence.
Timely Review
We commit to acknowledging and reviewing all grievances promptly and keeping you informed of progress.
Reporting Channels
Choose the channel that is most accessible and comfortable for you. All channels are monitored regularly.
Grievance Email
grievance.electraglobal@gmail.com
Send a detailed written complaint to our dedicated grievance inbox.
Mobile / Hotline
To be updated
Speak directly with our team for urgent concerns or immediate support.
Official Messaging Channel
Quick and accessible communication for registering concerns informally.
Website Grievance Form
Submit Online
Use the secure form below to submit your grievance directly from this page.
In-Person Reporting
Sinamangal-9, Airport, Kathmandu
Visit our office directly to register a complaint with our team in person.
Written Complaint / Suggestion Box
Available at our office
Submit a formal written complaint letter or drop it in our confidential suggestion box.